Rita finds herself in a quandary when a fire in a care home for the elderly leaves her with access to a terminal patient whose ongoing treatment raises a number of concerns - ones that may not be popular if she opts to raise them with the regular medical staff. Lily treats a man with toothache, but persuading him to acknowledge the real cause of his pain proves to be a difficult task. Elsewhere, Connie questions Zoe's competence during a meeting with CEO Guy Self (guest star John Michie), and Lofty returns to the Emergency Department