Thirty-three-year-old Michelle Ball lives in South London with her two sons, three-year-old Ryan and one-year-old Kyle. Michelle used to be an outgoing woman brimming with confidence and ambition. A Latin dance champion, she lived life to the full. But four years later she's a full-time mum and things couldn't be more different. Even though he's three, Ryan is still in nappies, acts like a baby and is violently jealous of his little brother Kyle. Even with Gran's full-time help, Mum doesn't have a minute for his baby brother, and even less for herself. Can Supernanny Jo Frost put an end to the misery and give Michelle her life back? Jo shakes up the household by sending Gran away, enforcing a strict routine, stopping Ryan demanding to be carried all the time, getting rid of the dummies and nappies, and imposing a proper bedtime routine. Things pick up until Supernanny finds Michelle in floods of tears.