Betty is annoyed that Annie gave Bet a holiday over the Christmas and New Year period and is not impressed by Annie's offer of her assistance during the period. Irma is grateful for Billy trying to bring her out of herself over Christmas. Hilda fills out a questionnaire in the paper which gives her a result that she's undervalued. She thinks a pay rise is due. Annie wins Betty round by telling her she'll call her Elizabeth from now on whilst Bet will remain the more common Bet. Billy finds two boxes of bitter lemons short on the drayman's delivery. He realises drayman Arthur Burrows is trying to rob them and forces him to make good the discrepancy.