Reg discovers that his old enemy, Brendan Scott, is coming from HQ and that a letter has been written. Brendan arrives just in time to see Curly shouting at Kim. Brendan begins his fraud investigation and Vera admits to Rita that she wrote the letter. Brendan tells Reg, HQ has received many letter of complaint about him in the last 10 years. Reg takes a holiday and gives Curly the keys to the store. Sally works out the Webster's finances and works out that they can only offer £10 a week.