Shelley is shocked to hear that Charlie has arranged for a therapist to visit her today. After a dismal effort by Eileen, Sean chats up Phil on her behalf. Gail watches the proceedings from her window. Norris pretends to be looking for another job but Rita's not fooled. Mike unnerves Jamie by lecturing him on the importance of families, aware that Jamie is now his grandson. Shelley overhears Charlie warn Zack, the therapist, that he's dealing with a seriously disturbed lady. Charlie is reluctant to leave Shelley alone with Zack, and worries that she will be talking about him. Shelley admits to Zack that she's frightened of people and has completely lost all confidence. Sean has booked Phil to do his feet at 5.00pm, but plans to make himself scarce, leaving Eileen alone with Phil. Eileen agrees to go along with it.