Julia Somerville, Angela Rippon, and Gloria Hunniford meet viewers who have found themselves in desperate situations through no fault of their own. Among the stories is the case of a builder who devastated the lives of one family by causing their house to collapse - then went on to create chaos for other homeowners too. Also on the programme, the residents who say the rush for greener energy threatens to ruin their homes and community. And there is invaluable advice to stop you ending up thousands of pounds out of pocket at the worst possible time.