Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have been left frustrated by the customer service they've received. Among the stories, the cricket club left stumped by the mistakes made with their kit, and a company that promises cash for your old clothes - but will you get what you expected? Plus a squeaky chair that was just the start of one man's battle with the furniture store where he bought it, and the angry customers who've joined forces after paying out thousands for animal shelters that were never built.