Consumer champions Angela Rippon, Gloria Hunniford and Julia Somerville investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected from the ads, and the high street pharmacies giving advice that isn't correct. Also, with more people reporting unexpectedly high charges for going online, the team unravels how much data you'll typically use on everyday tasks. Plus the gamers who claim hackers have found a way to order from their online accounts.