Dr. Phil devotes his platform to the current shoplifting crisis that is sweeping the nation – an epidemic that, according to experts, is costing the retail industry over $45 billion a year. Dr. Phil meets Maria, a store manager from Tucson, AZ, whose physical confrontation with a shoplifter was caught on tape. Watch while Dr. Phil interviews a self-admitted organized retail criminal to learn more about how and why they do what they do. Dr. Phil also meets YouTuber Peter Santenello, who says he chose to leave San Francisco for Florida because he did not feel he or his family could live safely. Then, hear what a lieutenant and sergeant say they see as the biggest challenges of the shoplifting crisis.