The taxpayer has been spending billions to upgrade the British rail network yet many passengers have complained of high ticket prices, overcrowded carriages and cancellations. Dispatches asked actor Richard Wilson to investigate the state of the railways a few weeks ahead of a major Government spending review on the trains. He experiences the hustle and bustle of the daily train commute, and interviews train experts and industry insiders as well as everyday commuters. As members of the public tell their stories on Dispatches' Train Journeys from Hell website, Richard finds that buying tickets and travelling on the trains is no easy task.