Angela Rippon, Gloria Hunniford and Julia Somerville investigate customer service, putting some of Britain's best-known companies to the test. As the team try and resolve a problem that's dragged on for a year with a high street name, usually considered one of the country's most reliable, they discover how doing her neighbour a favour led one woman to receive an unwelcome visit from the police. Plus why some shopping websites may not be based where you think, and a man upset about a disastrous building job has his troubles resolved.