Rip Off Britain (2009)
Rip Off Britain is a BBC One series which exposes Britain's rip-offs and helps consumers. It began on 30 November 2009, presented by former news journalists Angela Rippon, Gloria Hunniford and Jennie Bond. Newsreader Julia Somerville replaced Bond from series three.
From the second series onwards, the show was remade into cut-down editions of 30 minutes which air in a prime time slot on Friday evenings.
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15x01 Episode 1
15 May, 2023 9:30 am
Angela Rippon, Gloria Hunniford and Julia Somerville question the new boss of one of the country's biggest energy firms on their customer service record. Plus, more frustration for customers of Britain's most complained about pay TV provider and, how one woman ended up with a £5000 bill for a car accident.
15x02 Episode 2
16 May, 2023 9:30 am
Gloria Hunniford, Angela Rippon and Julia Somerville hear from tenants living with damp, mould and a rat infestation under Britain's biggest housing association. Plus, the difference in recycling rules across counties.
15x03 Episode 3
17 May, 2023 9:30 am
Julia, Gloria and Angela hear from online shoppers who received the wrong order but were refused a refund and look at the importance of reading terms and conditions.
15x04 Episode 4
18 May, 2023 9:30 am
Angela Rippon, Gloria Hunniford and Julia Somerville report on the woman whose credit rating was ruined after scammers took out multiple mobile phone contracts in her name. She only found out when she tried to apply for a mortgage.
15x05 Episode 5
19 May, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the case of a family whose once-loved home is now a wrecked shell, after an insurance claim made six years ago went disastrously wrong. Plus, the programme revisits a pledge made in 2018 by then-local government minister Rishi Sunak.
15x06 Episode 6
22 May, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the case of a man whose phone was stolen right out of his hands - and his accounts drained via online banking apps. Plus, the people hoodwinked by a company claiming it was making legitimate tax rebate claims on their behalf.
15x07 Episode 7
23 May, 2023 9:30 am
The team investigate the scammers using social media accounts to get peoples bank details and one of the biggest phone companies explains how it is tackling spam calls.
15x08 Episode 8
24 May, 2023 9:30 am
Angela, Gloria and Julia tackle the appliance cover policies that aren't worth a penny and the trade finder website that doesn't do the checks it should. Plus, smart meter advice.
15x09 Episode 9
25 May, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon get to grips with the tricky problem of compostable and biodegradable packaging. Plus, the delivery companies letting down disabled customers.
15x10 Episode 10
26 May, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the food delivery giants making customers pay for items that were out of stock and never delivered. Plus, the issue of vouchers promised for holidays cancelled during the pandemic.
15x11 Episode 11
29 May, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man's car through central London, leaving him with the bill.
15x12 Episode 12
30 May, 2023 9:30 am
Angela Rippon, Julia Somerville and Gloria Hunniford set out on the trail of the QR codes that led people to pay for more than they bargained for. Plus, the holiday company that appeared totally trustworthy, only for looks to prove deceptive.
15x13 Episode 13
31 May, 2023 9:30 am
Julia Somerville, Gloria Hunniford and Angela Rippon assess the performance of companies that offer multiple services in the name of ease and simplicity, as well as firms that could be doing a lot more to make life easier. Plus, legal expert Gary Rycroft helps out a man who is struggling to deal with his `life admin".
15x14 Episode 14
01 June, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon investigate the home repair policies that have failed to live up to buyers' expectations, the car insurance that have caused headaches instead of peace of mind and the funeral plans that have fallen apart.
15x15 Episode 15
02 June, 2023 9:30 am
Gloria Hunniford, Julia Somerville and Angela Rippon examine the online reviews that may not be all they appear and offer advice on spotting the real from the fake. Plus, travel expert Simon Calder shares tips, advice and insights.
15x16 One woman's £5,000 energy bill
02 October, 2023 9:30 am
In this episode, the baffling bills leaving customers confused and out of pocket. One woman simply can’t understand how her two-bedroom flat has racked up charges of £5,000 in energy. While she’s now struggling to pay it off, the team ask if big business should be doing more to simplify our bills.
Also, the delivery disasters that meant one woman got laxatives instead of a top, and why some rural communities are still struggling with patchy broadband despite government legislation giving the right of all UK homes to decent, fast connections.
15x17 Episode 17
03 October, 2023 9:30 am
The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
15x18 The tax rebate with a sting in the tail
04 October, 2023 9:30 am
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.
15x19 Flooded six times in six years
05 October, 2023 9:30 am
Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
15x20 Holiday SOS
06 October, 2023 9:30 am
The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
15x21 I lost £130,000 to a crypto scammer
09 October, 2023 9:30 am
The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
15x22 Black market driving tests
10 October, 2023 9:30 am
The black market in driving tests and the counterfeit goods leaving customers short changed.
15x23 Customer service meltdown
11 October, 2023 9:30 am
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
15x24 My 11-year-old son booked a £4,000 holiday by accident
12 October, 2023 9:30 am
The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
15x25 Holidays
13 October, 2023 9:30 am
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
15x26 Scammers controlling your phone
02 January, 2024 9:30 am
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
15x27 David vs Goliath
03 January, 2024 9:30 am
How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
15x28 The 30-minute phone call to cancel your broadband
04 January, 2024 9:30 am
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.
15x29 Sunshine scams and cruise changes
05 January, 2024 9:30 am
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.
15x30 I had to bathe my disabled son in the garage after a dispute with my insurer
08 January, 2024 9:30 am
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
15x31 Our 18-year-old house is crumbling
09 January, 2024 9:30 am
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
15x32 Threatened with a knife by an airport parking firm
10 January, 2024 9:30 am
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.
15x33 I bought a house for £28,000 – but I was forced to hand it back
11 January, 2024 9:30 am
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.
15x34 I was put on a different flight from my kids - because the plane was too small
12 January, 2024 9:30 am
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?
15x35 Fake Taylor Swift tickets cost me hundreds
15 January, 2024 9:30 am
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
15x36 Has your car been clocked?
16 January, 2024 9:30 am
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.
15x37 Charged hundreds of pounds to flush the loo
17 January, 2024 9:30 am
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.
15x38 My solar panel misery
18 January, 2024 9:30 am
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green, goes great instead.
15x39 The holiday hotel that looked like a building site
19 January, 2024 9:30 am
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
15x40 My house is a building site
22 January, 2024 9:30 am
The team meets the families who paid tens of thousands of pounds for dream home extensions – only to be left with dangerously bad work that could cost much more to put right.
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